Questions, account-related issues, technical concerns and general feedback are all welcome. Contact our support team through the channels below and include your username when asking about your account. For payment or access queries, please provide the relevant details so we can understand the issue. Customer support is available around the clock, while general and affiliate enquiries can be sent by email. Choose the contact option that suits your request.
| Department | Contact |
|---|---|
| Customer support and account assistance | [email protected] - 24/7 |
| General enquiries and feedback | [email protected] |
| Affiliate enquiries and partnerships | [email protected] |
| Phone support in Australia | +61 2 5847 2916 |
| Email and phone working hours | Customer support: 24/7; general enquiries: Mon-Fri, 09:00-18:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or matters requiring explanations or supporting documents. Please include a clear subject line and up-to-date contact details (for example your account ID and phone number) to avoid delays. Email lets us track documents and provide a full response so we can assist quickly.
Contact Form
Response Time
Support requests are usually handled quickly. Most enquiries are answered within one business day. For account verification, payment checks or complex cases, resolution may take longer depending on the issue and required documentation. Live chat is available for urgent matters; email responses may take up to 24 hours or longer for detailed investigations. Thanks for your patience.
Feedback
Send us your feedback, suggestions or ideas to help improve the site. We review submissions carefully and prioritise changes that make navigation, payments and promotions clearer for Australian users. Short notes are fine - screenshots welcome. Your input helps shape updates to features, support and offers, so please get in touch whenever you spot something we could do better.